Frequently Asked Questions

Here you'll find answers to some of the most common questions about our products, ordering process, shipping and more. If you have any questions that are not listed on this page, please do not hesitate to contact us using the form on the CONTACT PAGE!

Shipping information

  • Delivery Service

    We are committed to ensuring that your items reach you safely and promptly. That's why we use Royal Mail's tracked services for all our deliveries, offering you peace of mind with 24/48 hour delivery options.

  • Processing Time

    Please allow 1-2 days for processing your order. This time is used for quality checks, secure packing and dispatch preparations. We strive to send your purchase as quickly and efficiently as possible.

  • Tracking Your Order

    Once your order is dispatched, you will receive a tracking number via email (AB123456789UK). You can then track your order using Royal Mail's Track & Trace service to track the progress of your shipment and get an estimated delivery date.

    Royal Mail Track & Trace 

  • Delivery Days

    Deliveries are made on business days (Monday to Friday). Please note that delivery times might be affected during public holidays or due to circumstances beyond our control.

  • Contact Us

    If you have any questions about your order's shipping and delivery, please contact us. We're here to help!

Returns Policy

  • Our Commitment to Quality

    We are dedicated to ensuring the highest quality of our products. Each item is thoroughly checked and any imperfections are clearly mentioned and photographed in the product description. This approach ensures that you have a clear and honest understanding of what you are purchasing.

  • No Returns Policy

    Due to the nature of our products, we do not accept returns. We encourage you to review all product information, photos, and descriptions carefully before making your purchase. This policy helps us to maintain our standards of quality and transparency.

  • Damages and Issues

    In the unlikely event that your order arrives damaged or if you receive the wrong item, please contact us immediately so we can evaluate the issue and make it right.

  • Questions?

    If you have any questions about our returns policy, please do not hesitate to contact us. We're committed to ensuring your shopping experience with us is positive and transparent.

How We Measure

  • Tops

    1 - This is the 'Length' measurement of the item.

    2 - This is the 'Pit to Pit' measurement of the item.

    3 - This is the 'Sleeve Length' measurement of the item.

  • Bottoms

    1 - This is the 'Waist' measurement of an item.

    2 - This is the 'Inseam' measurement of an item.